Data We Hold and Why We Hold It
When you open an account, we collect the details you provide at registration — name, contact number, and the payment method you link to your wallet, whether that is JazzCash, Easypaisa, or Raast. Each time you deposit or withdraw, a record of that transaction is stored
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against your account so you can review your history and so we can process reversals or disputes accurately. We also log device identifiers, browser type, and session timestamps when you access the lobby — this helps us detect unusual login patterns and keep your account secure.
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If you contact our support team, that conversation is stored too, so any follow-up agent can pick up where the last one left off without asking you to repeat yourself. We do not sell your personal data to third-party advertisers. Data is retained for as long
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as your account is active and for a further period required by applicable law; the exact retention window depends on the jurisdiction under which your access is governed. Where local law and eligible regions permit, your data may be processed by service providers operating outside Pakistan,
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though always under contractual privacy obligations consistent with this policy.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.